HOW LONG AFTER I ORDER WILL YOU SEND MY ORDER?
Orders take 48hours to be processed, we will send you a confirmation mail with your tracking details as soon as it is has been despatched, if you have opted for “Cape Town pickup” we will be in contact with your collection note.
WHERE ARE YOU BASED? CAN I COLLECT MY ORDER?
Studio Melissa Louise is a small home run business based in Vredehoek, Cape Town, South Africa. If you have opted for “Cape Town pickup” we will be in contact with your collection note and all the details.
WHAT SHIPPING METHODS ARE AVAILABLE?
We courier to your door nationwide. Courier has a 1 – 3 working days delivery time.
I NEED MY ORDER IN A RUSH. WHAT MUST I DO?
If you need your order quickly, please email us to double check we have stock before ordering. We can also quote you on overnight delivery.
CAN I SEND SOMETHING AS A GIFT?
Yes of course, let us know who it is for and we will wrap it for you at no extra charge. Make sure you put their address in the shipping address section.
DO YOU SHIP INTERNATIONALLY?
Not yet, so sorry. We are working on this.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We use the secure and trusted Payfast gateway. Payfast process credit cards (Visa and MasterCard), Instant EFT (bank transfers to any of SA’s four biggest banks that get instantly verified). It is 100% safe and you can read about it here, should you have any concerns? SnapScan payment gateway comming soon.
I AM STRUGGLING TO PAY ONLINE, CAN I EFT RATHER?
Every now and then someone experiences technical issues. Please email us (firstname.lastname@example.org) exactly what you would like (even taking a screenshot of your cart helps) and we will send you an invoice and our banking details for you to pay.
WHAT IS YOUR RETURN POLICY?
If you are unhappy with what you received, or are not satisfied with it, please contact me within 5 working days of receiving your order. You can return it and we will offer a refund on your payment excluding shipping costs. Please note that the candle must be in its original condition – unused. Customers are responsible for return shipping fees.